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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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To be eligible for a return, your item must be in the same condition that you received it, unwashed, unworn, unaltered or unused, with the original THEBE MAGUGU tags, and in its original THEBE MAGUGU packaging. You’ll also need the original receipt or proof of purchase information.

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To start a return, you can contact us at info@thebemagugu.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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You can always contact us for any return question at info@thebemagugu.com.

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Damages and issues
\nPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items
\nCertain types of items cannot be returned namely, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch at info@thebemagugu.com if you have questions or concerns about your specific item.

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Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges
\nThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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#Refunds
\nWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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Please allow up to 3 weeks to receive and process your return. You will obtain a notification at every stage of the return process.

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